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You have questions. We are here to answer. Here are some of the most asked questions regarding Monk Paper products and the shipping detail. If you don’t find the answers satisfactory or you have more questions, do not hesitate to call our sales department at +001 410 992 3272. We are available from 10:00 am to 6:00 pm (Eastern Time), from Monday to Friday.

  • Do Monk Paper products come with price guarantee?

We assure you that all Monk Paper products are rightly priced and are competitive. Our policy states that the products, whether regular or advertised specials, will not be under sold by any authorized dealer. If found that the offered price do not match with them, we will consider your reasoning.

  • How do I place an order?

Besides online order, you can place your order by fax and mail; whatever suits you best.

When placing an order by fax, download the Fax Order Form, fill up the details and fax it to 1(410) 992 3274.

If you prefer to make an order by postal mail or email, use the same Fax Order Form. But choose to make payment by check. DO NOT send credit card information. Attach a check, payable to “Monk Paper Limited” and provide the check number in the form.

  • How do I make payments?

We accept Visa, MasterCard, American Express, Discover and PayPal for online orders. If you prefer to make payments through a check, then remember that it is not acceptable for online orders. Instead, you can download and print the Fax Order Form. Read “How do I place an order?” to learn more about the further process.

Send your postal payments to: Monk Paper

Attn: Returns Department

5560 Sterrett Place.

Suite 101

Colombia, MD 21044


IMPORTANT: We at Monk Paper take your privacy information seriously. Hence, once the bank check is approved, only an authorized person will enter your sales details into the computer and file it into a secured locker immediately.

  • What is the shipping and handling cost?

Same as Pen Boutique’s.

  • Do you ship orders to PO Box, APO and FPO addresses?

We sure do. Monk Paper uses USPS to complete the shipping of order to PO/APO/FPO addresses.

  • I live overseas. Do you make international shipment?

Our international customers are as important to us as our domestic customers. So, yes we make international deliveries as well. If you are ordering online, choose your country in the drop down list and the shipment should be shown automatically. Otherwise you can use the Fax Order Form and have it emailed to us.

Note that we only do FOB shipping; hence the recipient is responsible for all additional fees that may apply, like brokerage fees, customs fees and the likes. Shipping to some countries may not be possible.

  • I am not satisfied with the product. Can I return it?

We believe in giving our customers a 100% shopping experience. So, we completely understand if you want to make returns.

Monk Paper gives its customers a credit, exchange or refund, less shipping charges (if the product was shipped free of cost then you will be charged the respective shipping fee). Please enclose a copy of your invoice along with all original packaging and literature intact when making a return.

If the product you had received was defective, we will refund the shipping charge of US ground. Please call us to make the US Return label. Learn more about this at Return Policy.

Return address: Monk Paper

Attn: Returns Department

5560 Sterrett Place.

Suite 101

Colombia, MD 21044


IMPORTANT: The return policy is not applicable to Special Orders, Engraved Items, Corporate Orders, Limited Editions (where a factory seal on the packaging has been broken by the customer) and Products where it was new and undamaged when shipped and the damage was caused by the customer.

  • I want the product to be gift wrapped. Is it possible?

With Monk Paper the possibilities are limitless. Just tick the Gift Wrapping option when checking out and you will find the product neatly enclosed in a gift wrapper along with a bow when it reaches your doorstep. However, you will have to pay a small fee of $2.95 for this service.